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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. You control your data—request a copy, ask us to correct it, or close your account whenever you want.

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35 bet How We Handle Your Account Information
DATA PROTECTION

How We Keep Your Information Secure

We encrypt payment details when they travel between your device and our servers, hash your password so even our own staff cannot read it, and log every login attempt so you can spot unfamiliar devices. Session tokens expire after thirty minutes of inactivity, and we block account access if someone enters the wrong PIN three times in a row.

Wallet Privacy When you deposit via bKash, Nagad or Rocket, we store only the transaction reference number and amount—your wallet PIN and balance stay with the payment provider. We never ask for your mobile banking password in chat or email; any message requesting it is a phishing attempt.
Cookie Policy We use session cookies to keep you logged in, functional cookies to remember your preferred language, and analytics cookies to count page views and game loads. You can block third-party cookies in your browser without affecting deposit or withdrawal functions; only session cookies are required for account access.
Login Security Every time you sign in we record your device model, browser version and IP location so you can review recent sessions under account settings. If you see a login from a city you have not visited, change your password immediately and our system will invalidate all existing sessions except the one you are using right now.
Data Retention Transaction logs stay on file for financial audit and dispute resolution; account profile data—name, mobile number, email—is deleted within ninety days of account closure if you request it through live chat. Game-play history older than two years is archived and not visible in your account dashboard but remains retrievable for regulatory inquiries.
PRIVACY QUESTIONS

How to Reach Us About Your Data

Need to update your mobile number, request a copy of your account records, or ask how long we keep payment logs? Our support team handles privacy requests through the same channels you use for account help—live chat is fastest during peak hours, and the contact form gets a reply within one business day.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a privacy question. They can pull your deposit history, explain what data we hold, or forward a deletion request to our compliance desk immediately.
Contact Form Fill in your registered mobile number and describe what you need—data access, correction or account closure. We reply by email within one business day and complete most requests inside a week, depending on verification steps required.
Account Settings Log in and open account settings to change your password, update your mobile number or email, review recent login devices, and toggle marketing preferences. For full data export or account deletion, use live chat or the contact form above.

Privacy Policy FAQ

We collect your mobile number, email address, date of birth and device identifiers during registration. When you deposit through bKash, Nagad or Rocket we also log the transaction reference and amount to match the payment to your account balance.

Yes. Open live chat or submit a contact form asking for a data export and we will send a report listing your profile details, transaction history, login records and game-play sessions within five business days after verifying your identity.

Transaction logs remain on file indefinitely for financial audit and dispute resolution. Profile data such as your name, mobile number and email is deleted within ninety days of closure if you request it through support; game-play history is archived after two years.

We share transaction data with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your personal information to advertisers or data brokers, and we only disclose records to authorities when required by valid legal process in eligible jurisdictions.

Log in, go to account settings, and enter your new contact details. We will send a verification code to the new number or email address; confirm it to complete the change. For security reasons we lock withdrawals for twenty-four hours after you update contact information.

We use session cookies to keep you logged in, functional cookies to save language and currency preferences, and analytics cookies to track page views. You can block analytics and third-party cookies in your browser settings without losing account access; only session cookies are required to stay logged in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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